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Booking an appointment

Booking an appointment

Appointments can be booked over the phone, in person at our surgery or via our online appointment system (you must register for online services first, click here for more information)

You can book an appointment on the phone by calling 01472 722 000 or in person, during surgery opening hours, we don’t restrict you to limited times.

Our surgery opening hours are:

Monday           8am – 6.30pm

Tuesday          8am – 6.30pm

Wednesday     8am – 7.00pm

Thursday         8am – 6.30pm

Friday              8am – 6.30pm

Saturday          CLOSED

Sunday             CLOSED

The surgery is closed on Bank Holidays

You can book an appointment with our GP or nursing staff. Many procedures such as blood tests, removing stitches, cervical smear tests or having ears syringed, can be carried out by a nurse so you do not need to see the GP. If unsure, please ask reception staff so you can book the right appointment for you and be seen as quickly as possible.

For more detailed information about what each of our Practice Team can help you with, click here


All patients can request a chaperone during any consultation or procedure. Please talk to a member of the reception team or clinical staff to request a chaperone.

Online Appointments

Once you have registered with our online service, you can also book appointments with any of our medical team through our online booking system.

If you would like to register for this service or find out more, click here or speak to our reception staff when you next visit us.

Home Visits

If you are housebound or too ill to come into the surgery you can request a home visit. The GP will only visit your home if they feel that your medical condition requires it and will also decide how urgently a visit is needed.

Appointment Cancellations

If you are unable to keep your appointment, please let us know as soon as possible as another patient in need could utilise the appointment time. Wasted appointments add to delays and result in longer waiting times for all patients.

Patients who continue to fail to attend appointments, without notifying us in good time, may be removed from the practice list and no longer be able to attend our surgery.

You can cancel appointments over the phone, in person or via our online system, if you are registered to use this service.

What if you need medical advice when we are closed?

If you need to speak to someone outside of our opening hours at a weekend, evening or Bank Holiday and you feel it cannot wait until we are next open you can call the Single Point of Access (SPA for short) telephone number on 01472 256 256 or NHS 111 at any time 24/7.

SPA is your single point into the wide range of wellbeing support that North East Lincolnshire has to offer; from Out of Hours GPs and Mental Health services to wellbeing advice and social work support.

For immediate, life threatening emergencies please call 999